Tightening Body Mask and Pump bottle
Firm Intentions
Tightens Skin | Minimizes Cellulite | Smoothens Stubborn Dimples | Uplifts Skin | Reduces Sagging
- Morpholyss®️ for firming and reduced cellulite appearance at the tissue level
- Lanachrys®️ 2B PF firming complex for circulation and reduced puffiness
- Capsicum Oleoresin, a warming active that boosts circulation on contact
- Clove oil for instant circulation activation with every usel
- 10-minute rinse off mask that fits into your day
- Visible results in 2 weeks with consistent use
- Rich, cushiony texture that sinks in without heaviness
Incl. of all taxes
Shipping policy
Shipping, Orders, Cancellation, Return & Refund Policy
Personal care products can't be returned once they've left our warehouse. That's not us being difficult, it's hygiene law. This policy covers every order placed through our website, WhatsApp, or email. Read it before you order, not after.
The short version: Sale orders are final. Non-sale orders can be changed or cancelled within 3 hours of placing them, or before dispatch, whichever comes first. After that, we're in RTO territory (Section 8). Damaged, wrong, or missing items get fixed. Change of mind or a product that didn't suit your skin does not.
1. Before You Order
Sale orders are final. Once placed, they can't be cancelled or modified. No exceptions, including orders placed just before a sale starts. This doesn't apply to a genuinely damaged, leaking, defective, expired, incorrect, or missing item, that's always fixable, sale or not.
Check these before you hit pay, because we can't fix them after:
-
Delivery address and PIN code
-
Mobile number and email
-
Products, variants, quantities
-
Payment method and amount
Shelf life: Use products within 6–8 months of purchase for optimal results. Product-specific timelines are on each product page. We store everything in temperature-controlled conditions until dispatch. After that, storage is on you, we can't refund or replace a product that degraded because of how or where it was kept, or because it sat around past the recommended window.
Buying multiples of the same product? Do the math on your usage cycle before you bulk order.
Patch test first. Skincare performs differently on different skin. Read the product description and ingredients before you buy. A product not suiting your skin, texture preference, or fragrance preference isn't a return reason, see Section 9.
2. Products
Vegan and cruelty-free? Yes. 100%, no caveats.
Pregnant or nursing? Most of our range is formulated to be safe during pregnancy and nursing. A few products use ingredients purely for texture or scent that may not suit every pregnant or nursing body. Patch test, check the packaging, we mark pregnancy-safe products clearly, and talk to your doctor if you're unsure.
Product questions? WhatsApp us or email care@notjustvanilla.co during support hours.
3. Placing an Order
Prepaid: Order at www.notjustvanilla.co. Add to cart, enter your details, pay. Confirmation shows on screen and hits WhatsApp and email.
Shipping fee: ₹50 under ₹1,000. Free at ₹1,000 and above.
COD / Partial COD: Available on orders over ₹1,000. WhatsApp us or email order@notjustvanilla.co with your name, email, number, address, and what you want. Both carry a flat ₹100 shipping and handling charge. Partial COD needs ₹300 paid upfront, separate from that ₹100, with the balance payable at delivery.
Order COD thoughtfully. A refused delivery isn't free, it costs logistics, packaging, and unnecessary emissions.
No confirmation email? Check spam. Still nothing? WhatsApp us or email care@notjustvanilla.co with your registered email, phone number, and payment proof.
Money deducted, no order? Banks usually reverse failed transactions in 7–14 business days. Past that, contact your bank, or write to care@notjustvanilla.co if you need help on our end.
Order ID: It's in your confirmation email and WhatsApp message. Quote it every time you contact us.
4. Changing an Order
Address, phone, or email: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Once shipped, changes aren't guaranteed and depend on the courier. If they charge us for it, that cost is yours.
Product or quantity: Only possible pre-dispatch, and only on non-sale orders. Sale orders can't be touched. Any price difference gets settled before we process the change.
5. Packaging
Every product goes into its branded box with usage instructions, then into a protective shipping box with filler. We're built to protect the product, not to pad the box for show.
6. Shipping & Delivery (India)
Dispatch: 1–3 working days after confirmation, Sundays and holidays excluded. Sales or high-volume periods can push this out, we're moving as fast as the warehouse allows.
Delivery: 3–10 working days after dispatch, depending on location and courier reach. Weather, holidays, and courier delays are outside our control. Every delivery estimate you see, at checkout, on the product page, in tracking, is an estimate, not a promise.
Multi-item orders may ship separately. You'll get tracking for each shipment.
Tracking lands on WhatsApp and email once dispatched. Missing it? Email orders@notjustvanilla.co with your Order ID.
Delivery attempts: Couriers may call, text, or WhatsApp to coordinate. Answer them, and keep your address accurate, it's the fastest way to actually get your order.
Unsuccessful delivery is on you if you refuse it, cancel post-dispatch, go unreachable, gave a bad address, or don't cooperate with delivery attempts. Section 8 applies.
Reshipping a customer-attributable return: Available, but you pay the actual reshipping cost upfront, and it depends on stock and courier reach.
Our error or the courier's error: You pay nothing extra. We cover reshipment, replacement, or a full refund depending on the issue.
Marked delivered, never arrived? Tell us within 24 hours of that update. Past that, we can't dispute it with the courier.
7. Cancellations
Sale orders: Final. Can't be cancelled or modified, full stop.
Non-sale orders, pre-dispatch: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Cancel successfully and your money comes back per Section 10.
Post-dispatch: Can't be cancelled. Cancel anyway or refuse delivery and it becomes RTO, Section 8 kicks in.
8. Return to Origin (RTO)
8.1 Fully Prepaid Orders
If a fully prepaid order is refused, cancelled after dispatch, or returned because of a failed delivery attributable to you, ₹100 per order is deducted as shipping and handling. The rest comes back as store credit, valid for one year from issue, usable toward your next NJV order.
8.2 Partial COD Orders
Same situation on a Partial COD order, ₹100 is deducted from your advance payment as shipping and handling. Whatever's left of that advance becomes store credit, valid for one year. The unpaid COD balance was never charged, so there's nothing more you owe.
9. Returns, Exchanges & Product Claims
We don't accept returns or exchanges for delivered products because of: change of mind, ordering the wrong thing, not liking the fragrance or texture, a product not suiting your skin, or a product that's been opened or used. Standard for personal care, everywhere.
We do accept a claim if: the parcel was tampered with, the product arrived damaged or leaking, there's a visible manufacturing defect, it's expired, it's the wrong product, or something's missing.
Report it within 24–48 hours of delivery. WhatsApp or care@notjustvanilla.co. Later than that, we can't verify the condition or escalate with the courier. Please ensure you record the unboxing video of the product.
What we need to process a claim:
-
Order ID
-
A complete, unbroken parcel-opening video, sealed box to contents
-
Photos and video of the outer packaging and shipping label
-
Photos and video of the affected product
-
What went wrong, briefly
No video, no claim. Keep the product, the boxes, and the label until it's resolved, don't use it, don't toss it.
Resolution: We may ask for the product back for inspection. Verified claims get a replacement or refund. If we find it ineligible, it goes back to you, and we'll tell you about any shipping cost before we send it.
Parcel looks opened or tampered on arrival? Don't accept it. If you already did and notice after, report within 48 hours with the full video.
Skin didn't take to it? That's not a defect, that's skin. We can't refund for it, but we'll help you use it right if that's the issue. Discontinue if you're seeing irritation, and see a doctor if it's more than mild.
Misuse: We'll reject claims where the product's clearly been used, altered, or the evidence doesn't add up.
10. Refunds
Refunds go back to your original payment method, unless we agree on something else together.
Pre-dispatch cancellations and approved product claims: 7–10 working days. Customer-attributable prepaid RTO balance: 5–10 working days after we receive and inspect the return.
Bank processing time on top of that is out of our hands.
Not refundable, ever, unless it was our error: shipping, COD charges, forward freight, RTO freight, reshipping charges, payment processing, handling.
11. Product Usage & Storage
Unbox and check everything as soon as it arrives, even if you're saving it for later. Tampering, transit damage, leakage, wrong or missing items, expiry, defects, all need reporting within 48 hours with the evidence from Section 9. Using the product later doesn't extend that window if the issue was visible on arrival.
Usage questions go to WhatsApp or care@notjustvanilla.co separately, they don't create a return right on their own.
The recommended window is 6–8 months from purchase unless the product page says otherwise. Store it right. Improper storage, contamination, or use beyond the window isn't something we can refund or replace for.
12. International Shipping
Not yet. India only, for now. When that changes, you'll hear it from us first, not a rumor.
13. Contact
Support: WhatsApp or care@notjustvanilla.co, Monday to Friday, 10 AM to 6 PM IST, holidays excluded. Include your Order ID every time.
Press: care@notjustvanilla.co
Collabs: care@notjustvanilla.co
Careers: Send a tight cover letter and resume to careers@notjustvanilla.co. Tell us why NJV, and what you'd actually bring.
Firming Body Mask | Morpholyss® + Capsicum Oleoresin + Ceramide NP
For the uninformed, it’s a body mask. For us, it’s a strongly-worded email to cellulite.
Firm Intentions is a warming body treatment designed for skin that looks a little puffy, feels a little sluggish, or has stopped putting in the effort.
Powered by Morpholyss®, Capsicum Oleoresin and Lanachrys™, it helps support circulation, smooth uneven texture and visibly refine dimple-prone areas.
You’ll feel a gentle warmth. That’s not panic. That’s the product clocking in.
Sea Buckthorn Oil, Rice Ferment and Ceramide NP help nourish and support the skin barrier while the actives get busy.
Ten minutes later? Your skin looks smoother, firmer and noticeably more awake. Kind of like you after your second coffee.
Firm Intentions
Incl. of all taxes
Shipping policy
Shipping, Orders, Cancellation, Return & Refund Policy
Personal care products can't be returned once they've left our warehouse. That's not us being difficult, it's hygiene law. This policy covers every order placed through our website, WhatsApp, or email. Read it before you order, not after.
The short version: Sale orders are final. Non-sale orders can be changed or cancelled within 3 hours of placing them, or before dispatch, whichever comes first. After that, we're in RTO territory (Section 8). Damaged, wrong, or missing items get fixed. Change of mind or a product that didn't suit your skin does not.
1. Before You Order
Sale orders are final. Once placed, they can't be cancelled or modified. No exceptions, including orders placed just before a sale starts. This doesn't apply to a genuinely damaged, leaking, defective, expired, incorrect, or missing item, that's always fixable, sale or not.
Check these before you hit pay, because we can't fix them after:
-
Delivery address and PIN code
-
Mobile number and email
-
Products, variants, quantities
-
Payment method and amount
Shelf life: Use products within 6–8 months of purchase for optimal results. Product-specific timelines are on each product page. We store everything in temperature-controlled conditions until dispatch. After that, storage is on you, we can't refund or replace a product that degraded because of how or where it was kept, or because it sat around past the recommended window.
Buying multiples of the same product? Do the math on your usage cycle before you bulk order.
Patch test first. Skincare performs differently on different skin. Read the product description and ingredients before you buy. A product not suiting your skin, texture preference, or fragrance preference isn't a return reason, see Section 9.
2. Products
Vegan and cruelty-free? Yes. 100%, no caveats.
Pregnant or nursing? Most of our range is formulated to be safe during pregnancy and nursing. A few products use ingredients purely for texture or scent that may not suit every pregnant or nursing body. Patch test, check the packaging, we mark pregnancy-safe products clearly, and talk to your doctor if you're unsure.
Product questions? WhatsApp us or email care@notjustvanilla.co during support hours.
3. Placing an Order
Prepaid: Order at www.notjustvanilla.co. Add to cart, enter your details, pay. Confirmation shows on screen and hits WhatsApp and email.
Shipping fee: ₹50 under ₹1,000. Free at ₹1,000 and above.
COD / Partial COD: Available on orders over ₹1,000. WhatsApp us or email order@notjustvanilla.co with your name, email, number, address, and what you want. Both carry a flat ₹100 shipping and handling charge. Partial COD needs ₹300 paid upfront, separate from that ₹100, with the balance payable at delivery.
Order COD thoughtfully. A refused delivery isn't free, it costs logistics, packaging, and unnecessary emissions.
No confirmation email? Check spam. Still nothing? WhatsApp us or email care@notjustvanilla.co with your registered email, phone number, and payment proof.
Money deducted, no order? Banks usually reverse failed transactions in 7–14 business days. Past that, contact your bank, or write to care@notjustvanilla.co if you need help on our end.
Order ID: It's in your confirmation email and WhatsApp message. Quote it every time you contact us.
4. Changing an Order
Address, phone, or email: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Once shipped, changes aren't guaranteed and depend on the courier. If they charge us for it, that cost is yours.
Product or quantity: Only possible pre-dispatch, and only on non-sale orders. Sale orders can't be touched. Any price difference gets settled before we process the change.
5. Packaging
Every product goes into its branded box with usage instructions, then into a protective shipping box with filler. We're built to protect the product, not to pad the box for show.
6. Shipping & Delivery (India)
Dispatch: 1–3 working days after confirmation, Sundays and holidays excluded. Sales or high-volume periods can push this out, we're moving as fast as the warehouse allows.
Delivery: 3–10 working days after dispatch, depending on location and courier reach. Weather, holidays, and courier delays are outside our control. Every delivery estimate you see, at checkout, on the product page, in tracking, is an estimate, not a promise.
Multi-item orders may ship separately. You'll get tracking for each shipment.
Tracking lands on WhatsApp and email once dispatched. Missing it? Email orders@notjustvanilla.co with your Order ID.
Delivery attempts: Couriers may call, text, or WhatsApp to coordinate. Answer them, and keep your address accurate, it's the fastest way to actually get your order.
Unsuccessful delivery is on you if you refuse it, cancel post-dispatch, go unreachable, gave a bad address, or don't cooperate with delivery attempts. Section 8 applies.
Reshipping a customer-attributable return: Available, but you pay the actual reshipping cost upfront, and it depends on stock and courier reach.
Our error or the courier's error: You pay nothing extra. We cover reshipment, replacement, or a full refund depending on the issue.
Marked delivered, never arrived? Tell us within 24 hours of that update. Past that, we can't dispute it with the courier.
7. Cancellations
Sale orders: Final. Can't be cancelled or modified, full stop.
Non-sale orders, pre-dispatch: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Cancel successfully and your money comes back per Section 10.
Post-dispatch: Can't be cancelled. Cancel anyway or refuse delivery and it becomes RTO, Section 8 kicks in.
8. Return to Origin (RTO)
8.1 Fully Prepaid Orders
If a fully prepaid order is refused, cancelled after dispatch, or returned because of a failed delivery attributable to you, ₹100 per order is deducted as shipping and handling. The rest comes back as store credit, valid for one year from issue, usable toward your next NJV order.
8.2 Partial COD Orders
Same situation on a Partial COD order, ₹100 is deducted from your advance payment as shipping and handling. Whatever's left of that advance becomes store credit, valid for one year. The unpaid COD balance was never charged, so there's nothing more you owe.
9. Returns, Exchanges & Product Claims
We don't accept returns or exchanges for delivered products because of: change of mind, ordering the wrong thing, not liking the fragrance or texture, a product not suiting your skin, or a product that's been opened or used. Standard for personal care, everywhere.
We do accept a claim if: the parcel was tampered with, the product arrived damaged or leaking, there's a visible manufacturing defect, it's expired, it's the wrong product, or something's missing.
Report it within 24–48 hours of delivery. WhatsApp or care@notjustvanilla.co. Later than that, we can't verify the condition or escalate with the courier. Please ensure you record the unboxing video of the product.
What we need to process a claim:
-
Order ID
-
A complete, unbroken parcel-opening video, sealed box to contents
-
Photos and video of the outer packaging and shipping label
-
Photos and video of the affected product
-
What went wrong, briefly
No video, no claim. Keep the product, the boxes, and the label until it's resolved, don't use it, don't toss it.
Resolution: We may ask for the product back for inspection. Verified claims get a replacement or refund. If we find it ineligible, it goes back to you, and we'll tell you about any shipping cost before we send it.
Parcel looks opened or tampered on arrival? Don't accept it. If you already did and notice after, report within 48 hours with the full video.
Skin didn't take to it? That's not a defect, that's skin. We can't refund for it, but we'll help you use it right if that's the issue. Discontinue if you're seeing irritation, and see a doctor if it's more than mild.
Misuse: We'll reject claims where the product's clearly been used, altered, or the evidence doesn't add up.
10. Refunds
Refunds go back to your original payment method, unless we agree on something else together.
Pre-dispatch cancellations and approved product claims: 7–10 working days. Customer-attributable prepaid RTO balance: 5–10 working days after we receive and inspect the return.
Bank processing time on top of that is out of our hands.
Not refundable, ever, unless it was our error: shipping, COD charges, forward freight, RTO freight, reshipping charges, payment processing, handling.
11. Product Usage & Storage
Unbox and check everything as soon as it arrives, even if you're saving it for later. Tampering, transit damage, leakage, wrong or missing items, expiry, defects, all need reporting within 48 hours with the evidence from Section 9. Using the product later doesn't extend that window if the issue was visible on arrival.
Usage questions go to WhatsApp or care@notjustvanilla.co separately, they don't create a return right on their own.
The recommended window is 6–8 months from purchase unless the product page says otherwise. Store it right. Improper storage, contamination, or use beyond the window isn't something we can refund or replace for.
12. International Shipping
Not yet. India only, for now. When that changes, you'll hear it from us first, not a rumor.
13. Contact
Support: WhatsApp or care@notjustvanilla.co, Monday to Friday, 10 AM to 6 PM IST, holidays excluded. Include your Order ID every time.
Press: care@notjustvanilla.co
Collabs: care@notjustvanilla.co
Careers: Send a tight cover letter and resume to careers@notjustvanilla.co. Tell us why NJV, and what you'd actually bring.
Cellulite Smoothing
Skin Firming
Circulation Boost
DUAL-ACTION SCULPTING COMPLEX™
INSTANT TIGHTENING & TONE
EVENT-READY BODY CARE
Why People Keep Coming Back
Cellulite hates this.
Morpholyss® and Capsicum visibly smooth cellulite-prone texture while supporting circulation.
Instant gratification.
A cooling-to-warming sensation that leaves skin feeling firmer, smoother and energised.
Built for the long game.
Improves the appearance of dimpling and uneven texture with consistent use.
Goodbye, puffy.
Lanachrys™ and Rice Ferment help reduce fluid retention and support circulation.
The ultimate pre-event ritual.
A 10-minute body treatment designed to prep skin before vacations, parties, shoots, or special occasions.
HOW TO USE
Apply generously to areas prone to cellulite, puffiness or loss of firmness.
Don't be shy. This isn't sunscreen.
Leave on for 10-15 minutes.
If things start feeling warm, congratulations. You've successfully applied Firm Intentions.
Rinse off with warm water.
Repeat 2-3 times a week.
Pro Tip: Exfoliate with Glow Tactics first.
WHEN DOES IT WORK?
Every single time, unlike your expensive wi-fi with 17 devices connected to it.
Immediately: Skin feels tighter, smoother and visibly more toned.
2-3 Weeks: Texture appears more refined with improved tone and balance.
4+ Weeks: Visible improvement in dimpling and overall skin firmness with consistent tone
Unfortunately, consistency is still required. We've looked into alternatives. There aren't any.
The Interrogation Section
We'll answer. Calm down.
Product & Performance
You’ll feel an instant firming sensation, but with consistent use, the formula supports smoother texture and improved tone over time through targeted sculpting actives.
Yes. It supports skin density and circulation, which can help improve the appearance of looseness that follows body changes.
Science & Technology
Morpholyss® works by influencing pathways involved in fat storage and tissue remodeling, helping reduce the appearance of dimpling over time.
Healthy microcirculation supports oxygen delivery and fluid movement in the skin, which can reduce puffiness and improve overall tone and vitality.
Safety & Compatibility
Yes. Use the mask first on clean skin, rinse, then follow with a firming lotion or oil to seal in hydration and enhance sculpting results.
Yes. It rinses clean without residue and is designed to energize the skin without leaving a heavy or occlusive film.
Morpholyss®
Not every bump needs a backstory.
Helps improve the appearance of cellulite and uneven texture.
Capsicum Oleoresin
The warm feeling isn't motivation. It's Capsicum.
Helps boost circulation for a temporary tightening and energising effect.
Lanachrys™ (Chrysanthellum Indicum)
Helping your skin let go few things it doesn't need.
Supports circulation and helps reduce fluid retention.