Bodycare Discovery Kit
The Bodycare Discovery Kit
Exfoliates Skin | Deeply Hydrates | Supports Elasticity | Firms Skin
- 4 targeted solutions bundled in one mini-pack
- Exfoliating Body Scrub & Tightening Body Mask
- Stretch Marks Lotion & Daily Moisturiser
- Easy-to-build daily ritual
- Perfect for first-timers
- Comes with a free neon mini-kit
Incl. of all taxes
Shipping policy
Shipping, Orders, Cancellation, Return & Refund Policy
Personal care products can't be returned once they've left our warehouse. That's not us being difficult, it's hygiene law. This policy covers every order placed through our website, WhatsApp, or email. Read it before you order, not after.
The short version: Sale orders are final. Non-sale orders can be changed or cancelled within 3 hours of placing them, or before dispatch, whichever comes first. After that, we're in RTO territory (Section 8). Damaged, wrong, or missing items get fixed. Change of mind or a product that didn't suit your skin does not.
1. Before You Order
Sale orders are final. Once placed, they can't be cancelled or modified. No exceptions, including orders placed just before a sale starts. This doesn't apply to a genuinely damaged, leaking, defective, expired, incorrect, or missing item, that's always fixable, sale or not.
Check these before you hit pay, because we can't fix them after:
-
Delivery address and PIN code
-
Mobile number and email
-
Products, variants, quantities
-
Payment method and amount
Shelf life: Use products within 6–8 months of purchase for optimal results. Product-specific timelines are on each product page. We store everything in temperature-controlled conditions until dispatch. After that, storage is on you, we can't refund or replace a product that degraded because of how or where it was kept, or because it sat around past the recommended window.
Buying multiples of the same product? Do the math on your usage cycle before you bulk order.
Patch test first. Skincare performs differently on different skin. Read the product description and ingredients before you buy. A product not suiting your skin, texture preference, or fragrance preference isn't a return reason, see Section 9.
2. Products
Vegan and cruelty-free? Yes. 100%, no caveats.
Pregnant or nursing? Most of our range is formulated to be safe during pregnancy and nursing. A few products use ingredients purely for texture or scent that may not suit every pregnant or nursing body. Patch test, check the packaging, we mark pregnancy-safe products clearly, and talk to your doctor if you're unsure.
Product questions? WhatsApp us or email care@notjustvanilla.co during support hours.
3. Placing an Order
Prepaid: Order at www.notjustvanilla.co. Add to cart, enter your details, pay. Confirmation shows on screen and hits WhatsApp and email.
Shipping fee: ₹50 under ₹1,000. Free at ₹1,000 and above.
COD / Partial COD: Available on orders over ₹1,000. WhatsApp us or email order@notjustvanilla.co with your name, email, number, address, and what you want. Both carry a flat ₹100 shipping and handling charge. Partial COD needs ₹300 paid upfront, separate from that ₹100, with the balance payable at delivery.
Order COD thoughtfully. A refused delivery isn't free, it costs logistics, packaging, and unnecessary emissions.
No confirmation email? Check spam. Still nothing? WhatsApp us or email care@notjustvanilla.co with your registered email, phone number, and payment proof.
Money deducted, no order? Banks usually reverse failed transactions in 7–14 business days. Past that, contact your bank, or write to care@notjustvanilla.co if you need help on our end.
Order ID: It's in your confirmation email and WhatsApp message. Quote it every time you contact us.
4. Changing an Order
Address, phone, or email: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Once shipped, changes aren't guaranteed and depend on the courier. If they charge us for it, that cost is yours.
Product or quantity: Only possible pre-dispatch, and only on non-sale orders. Sale orders can't be touched. Any price difference gets settled before we process the change.
5. Packaging
Every product goes into its branded box with usage instructions, then into a protective shipping box with filler. We're built to protect the product, not to pad the box for show.
6. Shipping & Delivery (India)
Dispatch: 1–3 working days after confirmation, Sundays and holidays excluded. Sales or high-volume periods can push this out, we're moving as fast as the warehouse allows.
Delivery: 3–10 working days after dispatch, depending on location and courier reach. Weather, holidays, and courier delays are outside our control. Every delivery estimate you see, at checkout, on the product page, in tracking, is an estimate, not a promise.
Multi-item orders may ship separately. You'll get tracking for each shipment.
Tracking lands on WhatsApp and email once dispatched. Missing it? Email orders@notjustvanilla.co with your Order ID.
Delivery attempts: Couriers may call, text, or WhatsApp to coordinate. Answer them, and keep your address accurate, it's the fastest way to actually get your order.
Unsuccessful delivery is on you if you refuse it, cancel post-dispatch, go unreachable, gave a bad address, or don't cooperate with delivery attempts. Section 8 applies.
Reshipping a customer-attributable return: Available, but you pay the actual reshipping cost upfront, and it depends on stock and courier reach.
Our error or the courier's error: You pay nothing extra. We cover reshipment, replacement, or a full refund depending on the issue.
Marked delivered, never arrived? Tell us within 24 hours of that update. Past that, we can't dispute it with the courier.
7. Cancellations
Sale orders: Final. Can't be cancelled or modified, full stop.
Non-sale orders, pre-dispatch: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Cancel successfully and your money comes back per Section 10.
Post-dispatch: Can't be cancelled. Cancel anyway or refuse delivery and it becomes RTO, Section 8 kicks in.
8. Return to Origin (RTO)
8.1 Fully Prepaid Orders
If a fully prepaid order is refused, cancelled after dispatch, or returned because of a failed delivery attributable to you, ₹100 per order is deducted as shipping and handling. The rest comes back as store credit, valid for one year from issue, usable toward your next NJV order.
8.2 Partial COD Orders
Same situation on a Partial COD order, ₹100 is deducted from your advance payment as shipping and handling. Whatever's left of that advance becomes store credit, valid for one year. The unpaid COD balance was never charged, so there's nothing more you owe.
9. Returns, Exchanges & Product Claims
We don't accept returns or exchanges for delivered products because of: change of mind, ordering the wrong thing, not liking the fragrance or texture, a product not suiting your skin, or a product that's been opened or used. Standard for personal care, everywhere.
We do accept a claim if: the parcel was tampered with, the product arrived damaged or leaking, there's a visible manufacturing defect, it's expired, it's the wrong product, or something's missing.
Report it within 24–48 hours of delivery. WhatsApp or care@notjustvanilla.co. Later than that, we can't verify the condition or escalate with the courier. Please ensure you record the unboxing video of the product.
What we need to process a claim:
-
Order ID
-
A complete, unbroken parcel-opening video, sealed box to contents
-
Photos and video of the outer packaging and shipping label
-
Photos and video of the affected product
-
What went wrong, briefly
No video, no claim. Keep the product, the boxes, and the label until it's resolved, don't use it, don't toss it.
Resolution: We may ask for the product back for inspection. Verified claims get a replacement or refund. If we find it ineligible, it goes back to you, and we'll tell you about any shipping cost before we send it.
Parcel looks opened or tampered on arrival? Don't accept it. If you already did and notice after, report within 48 hours with the full video.
Skin didn't take to it? That's not a defect, that's skin. We can't refund for it, but we'll help you use it right if that's the issue. Discontinue if you're seeing irritation, and see a doctor if it's more than mild.
Misuse: We'll reject claims where the product's clearly been used, altered, or the evidence doesn't add up.
10. Refunds
Refunds go back to your original payment method, unless we agree on something else together.
Pre-dispatch cancellations and approved product claims: 7–10 working days. Customer-attributable prepaid RTO balance: 5–10 working days after we receive and inspect the return.
Bank processing time on top of that is out of our hands.
Not refundable, ever, unless it was our error: shipping, COD charges, forward freight, RTO freight, reshipping charges, payment processing, handling.
11. Product Usage & Storage
Unbox and check everything as soon as it arrives, even if you're saving it for later. Tampering, transit damage, leakage, wrong or missing items, expiry, defects, all need reporting within 48 hours with the evidence from Section 9. Using the product later doesn't extend that window if the issue was visible on arrival.
Usage questions go to WhatsApp or care@notjustvanilla.co separately, they don't create a return right on their own.
The recommended window is 6–8 months from purchase unless the product page says otherwise. Store it right. Improper storage, contamination, or use beyond the window isn't something we can refund or replace for.
12. International Shipping
Not yet. India only, for now. When that changes, you'll hear it from us first, not a rumor.
13. Contact
Support: WhatsApp or care@notjustvanilla.co, Monday to Friday, 10 AM to 6 PM IST, holidays excluded. Include your Order ID every time.
Press: care@notjustvanilla.co
Collabs: care@notjustvanilla.co
Careers: Send a tight cover letter and resume to careers@notjustvanilla.co. Tell us why NJV, and what you'd actually bring.
Body Care Gift Set | 4 × 10ml | Scrub + Moisturiser + Stretch Mark Cream + Firming Mask
The Bodycare Discovery Kit is your one-way ticket to a world where bodycare means business.
A curated ritual of four targeted products, packed in a complimentary bright kit, designed to support texture, hydration, elasticity and firmness — without making you feel like you’ve just run a 5K marathon.
If you’re someone who recently had a sudden deep realisation that you’ve literally burnt your hard earned money on body scents disguised as body lotions, this set is for you.
Designed to feel balanced, effective and easy to maintain a long relationship with.
The Bodycare Discovery Kit
Incl. of all taxes
Shipping policy
Shipping, Orders, Cancellation, Return & Refund Policy
Personal care products can't be returned once they've left our warehouse. That's not us being difficult, it's hygiene law. This policy covers every order placed through our website, WhatsApp, or email. Read it before you order, not after.
The short version: Sale orders are final. Non-sale orders can be changed or cancelled within 3 hours of placing them, or before dispatch, whichever comes first. After that, we're in RTO territory (Section 8). Damaged, wrong, or missing items get fixed. Change of mind or a product that didn't suit your skin does not.
1. Before You Order
Sale orders are final. Once placed, they can't be cancelled or modified. No exceptions, including orders placed just before a sale starts. This doesn't apply to a genuinely damaged, leaking, defective, expired, incorrect, or missing item, that's always fixable, sale or not.
Check these before you hit pay, because we can't fix them after:
-
Delivery address and PIN code
-
Mobile number and email
-
Products, variants, quantities
-
Payment method and amount
Shelf life: Use products within 6–8 months of purchase for optimal results. Product-specific timelines are on each product page. We store everything in temperature-controlled conditions until dispatch. After that, storage is on you, we can't refund or replace a product that degraded because of how or where it was kept, or because it sat around past the recommended window.
Buying multiples of the same product? Do the math on your usage cycle before you bulk order.
Patch test first. Skincare performs differently on different skin. Read the product description and ingredients before you buy. A product not suiting your skin, texture preference, or fragrance preference isn't a return reason, see Section 9.
2. Products
Vegan and cruelty-free? Yes. 100%, no caveats.
Pregnant or nursing? Most of our range is formulated to be safe during pregnancy and nursing. A few products use ingredients purely for texture or scent that may not suit every pregnant or nursing body. Patch test, check the packaging, we mark pregnancy-safe products clearly, and talk to your doctor if you're unsure.
Product questions? WhatsApp us or email care@notjustvanilla.co during support hours.
3. Placing an Order
Prepaid: Order at www.notjustvanilla.co. Add to cart, enter your details, pay. Confirmation shows on screen and hits WhatsApp and email.
Shipping fee: ₹50 under ₹1,000. Free at ₹1,000 and above.
COD / Partial COD: Available on orders over ₹1,000. WhatsApp us or email order@notjustvanilla.co with your name, email, number, address, and what you want. Both carry a flat ₹100 shipping and handling charge. Partial COD needs ₹300 paid upfront, separate from that ₹100, with the balance payable at delivery.
Order COD thoughtfully. A refused delivery isn't free, it costs logistics, packaging, and unnecessary emissions.
No confirmation email? Check spam. Still nothing? WhatsApp us or email care@notjustvanilla.co with your registered email, phone number, and payment proof.
Money deducted, no order? Banks usually reverse failed transactions in 7–14 business days. Past that, contact your bank, or write to care@notjustvanilla.co if you need help on our end.
Order ID: It's in your confirmation email and WhatsApp message. Quote it every time you contact us.
4. Changing an Order
Address, phone, or email: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Once shipped, changes aren't guaranteed and depend on the courier. If they charge us for it, that cost is yours.
Product or quantity: Only possible pre-dispatch, and only on non-sale orders. Sale orders can't be touched. Any price difference gets settled before we process the change.
5. Packaging
Every product goes into its branded box with usage instructions, then into a protective shipping box with filler. We're built to protect the product, not to pad the box for show.
6. Shipping & Delivery (India)
Dispatch: 1–3 working days after confirmation, Sundays and holidays excluded. Sales or high-volume periods can push this out, we're moving as fast as the warehouse allows.
Delivery: 3–10 working days after dispatch, depending on location and courier reach. Weather, holidays, and courier delays are outside our control. Every delivery estimate you see, at checkout, on the product page, in tracking, is an estimate, not a promise.
Multi-item orders may ship separately. You'll get tracking for each shipment.
Tracking lands on WhatsApp and email once dispatched. Missing it? Email orders@notjustvanilla.co with your Order ID.
Delivery attempts: Couriers may call, text, or WhatsApp to coordinate. Answer them, and keep your address accurate, it's the fastest way to actually get your order.
Unsuccessful delivery is on you if you refuse it, cancel post-dispatch, go unreachable, gave a bad address, or don't cooperate with delivery attempts. Section 8 applies.
Reshipping a customer-attributable return: Available, but you pay the actual reshipping cost upfront, and it depends on stock and courier reach.
Our error or the courier's error: You pay nothing extra. We cover reshipment, replacement, or a full refund depending on the issue.
Marked delivered, never arrived? Tell us within 24 hours of that update. Past that, we can't dispute it with the courier.
7. Cancellations
Sale orders: Final. Can't be cancelled or modified, full stop.
Non-sale orders, pre-dispatch: WhatsApp us or email care@notjustvanilla.co within 3 hours of ordering or before dispatch, whichever's first. Cancel successfully and your money comes back per Section 10.
Post-dispatch: Can't be cancelled. Cancel anyway or refuse delivery and it becomes RTO, Section 8 kicks in.
8. Return to Origin (RTO)
8.1 Fully Prepaid Orders
If a fully prepaid order is refused, cancelled after dispatch, or returned because of a failed delivery attributable to you, ₹100 per order is deducted as shipping and handling. The rest comes back as store credit, valid for one year from issue, usable toward your next NJV order.
8.2 Partial COD Orders
Same situation on a Partial COD order, ₹100 is deducted from your advance payment as shipping and handling. Whatever's left of that advance becomes store credit, valid for one year. The unpaid COD balance was never charged, so there's nothing more you owe.
9. Returns, Exchanges & Product Claims
We don't accept returns or exchanges for delivered products because of: change of mind, ordering the wrong thing, not liking the fragrance or texture, a product not suiting your skin, or a product that's been opened or used. Standard for personal care, everywhere.
We do accept a claim if: the parcel was tampered with, the product arrived damaged or leaking, there's a visible manufacturing defect, it's expired, it's the wrong product, or something's missing.
Report it within 24–48 hours of delivery. WhatsApp or care@notjustvanilla.co. Later than that, we can't verify the condition or escalate with the courier. Please ensure you record the unboxing video of the product.
What we need to process a claim:
-
Order ID
-
A complete, unbroken parcel-opening video, sealed box to contents
-
Photos and video of the outer packaging and shipping label
-
Photos and video of the affected product
-
What went wrong, briefly
No video, no claim. Keep the product, the boxes, and the label until it's resolved, don't use it, don't toss it.
Resolution: We may ask for the product back for inspection. Verified claims get a replacement or refund. If we find it ineligible, it goes back to you, and we'll tell you about any shipping cost before we send it.
Parcel looks opened or tampered on arrival? Don't accept it. If you already did and notice after, report within 48 hours with the full video.
Skin didn't take to it? That's not a defect, that's skin. We can't refund for it, but we'll help you use it right if that's the issue. Discontinue if you're seeing irritation, and see a doctor if it's more than mild.
Misuse: We'll reject claims where the product's clearly been used, altered, or the evidence doesn't add up.
10. Refunds
Refunds go back to your original payment method, unless we agree on something else together.
Pre-dispatch cancellations and approved product claims: 7–10 working days. Customer-attributable prepaid RTO balance: 5–10 working days after we receive and inspect the return.
Bank processing time on top of that is out of our hands.
Not refundable, ever, unless it was our error: shipping, COD charges, forward freight, RTO freight, reshipping charges, payment processing, handling.
11. Product Usage & Storage
Unbox and check everything as soon as it arrives, even if you're saving it for later. Tampering, transit damage, leakage, wrong or missing items, expiry, defects, all need reporting within 48 hours with the evidence from Section 9. Using the product later doesn't extend that window if the issue was visible on arrival.
Usage questions go to WhatsApp or care@notjustvanilla.co separately, they don't create a return right on their own.
The recommended window is 6–8 months from purchase unless the product page says otherwise. Store it right. Improper storage, contamination, or use beyond the window isn't something we can refund or replace for.
12. International Shipping
Not yet. India only, for now. When that changes, you'll hear it from us first, not a rumor.
13. Contact
Support: WhatsApp or care@notjustvanilla.co, Monday to Friday, 10 AM to 6 PM IST, holidays excluded. Include your Order ID every time.
Press: care@notjustvanilla.co
Collabs: care@notjustvanilla.co
Careers: Send a tight cover letter and resume to careers@notjustvanilla.co. Tell us why NJV, and what you'd actually bring.
MULTI-LAYER HYDRATION
ELASTICITY SUPPORT
FIRMING CARE
YOUR SKIN IS NOT ONE-DIMENSIONAL
FULL TIME FORMULAS
NO 14-STEP NONSENSE
IT WORKS
Dead Skin. Fired.
Glow Tactics gets rid of the stuff your lotion politely ignored for years.
Your barrier called.
It appreciates the backup.
Skin Ceremony hydrates, repairs and tells your skin to pull itself together.
Life stretches you.
Your bodycare should probably acknowledge that.
Elastic Energy and Firm Intentions help support bounce, firmness and smoother-looking skin.
No Freeloaders.
Every product has a job.
Imagine that.
HOW TO USE
Step 1: Glow Tactics
Set the vibe by massaging onto damp skin and rinse thoroughly.
Step 2: Skin Ceremony
Apply all over the body to show your support towards hydration, comfort and barrier health.
Step 3: Elastic Energy
Elastic Energy goes wherever life has left its signature. Stomach, thighs, hips, breasts, underboobs. You know the places.
Step 4: Firm Intentions
Firm Intentions finishes the job. Apply where you want extra firmness and sculpting.
Use 3-5 times a week. Consistency is sexy.
WHEN DOES IT WORK?
Immediately
Good skincare doesn’t take time. Skin feels softer, smoother and more hydrated.
2-3 Weeks
You gain back the lost tone & texture.
6-8 weeks
This is where the compliments start sounding less polite.
Firmer skin. Better bounce. Healthier texture.
Turns out consistency works.
Some questions we keep getting
Answering them here so that you don’t ask again
PRODUCT & ROUTINE
It’s a starter ritual designed to introduce you to the NJV body care routine in a simplified, approachable way. It comes along with a reusable neon kit.
Yes. The formulas were designed to complement each other as one complete ritual.
RESULTS & PERFORMANCE
Skin typically feels smoother and more hydrated immediately, while improvements in texture, firmness, and elasticity become more noticeable with consistent use over time.
Yes. Elastic Energy supports elasticity and changing skin, while Glow Tactics and Firm Intentions help improve rough texture and overall skin tone.
Safety & Experience
No. Each formula was designed to absorb comfortably while still feeling nourishing and effective.
Yes. The ritual is designed to support skin through pregnancy, postpartum, and other body-related changes.